The Place for All Pets and Their People
Dear Valued Customers,
The Pet Club, a company with over 35 years operating in Arizona, was purchased by new owners in late 2017 with a vision and mission to provide personalized expertise in nutrition, products and care to our customers with exceptional service. With any new acquisition there are changes, improvements and challenges that come from running the day to day operations of a business while at the same time making leadership and organizational changes to improve and sustain our new company for the future.
We acknowledge that there has been uncertainty and disruption for our valued customers as we work through our transition plan. As you may be aware, since the acquisition we have closed unprofitable stores, consolidated our corporate operations, and suspended Veterinary Care at Arcadia and Arrowhead locations. These are never easy decisions because they impact our customers and our employees, however they are short-term necessary business outcomes with a purpose of establishing better service models and utilizing valuable resources to re-invest in our business for the long-term. The good news is that we were able to retain majority of our employees through this process to continue to serve you, our valued customers.
Also, in late February 2019, The Pet Club sold five stores to US Assets (dba, US Pets, Inc.) operated out of Dallas, Texas. The stores sold were Maricopa, Cave Creek, Dobson, N. Gilbert and Sahuarita. While they continue to carry our name for the short term, these stores are not being operated by The Pet Club ownership.
We appreciate your continued patronage to our stores and patience and understanding for our employees while we work through this transition with our new leadership team and our vendor partners. If you have any questions or comments for us please send them to HR@thepetclub.com or email@example.com. We appreciate your feedback and welcome your comments to help us improve our service.
The Pet Club Team